Compliment letter for Celcom CSE??!!

>> Wednesday, November 19, 2008

From: Shareen Saleh
To: ''
Subject: Compliment for your agent

To whom it may concern,

Please refer to my mobile number 013-3******. I had a previous accounts dispute that has since been resolved. I called your Careline yesterday to get an update regarding my issue.

The first agent I spoke to was obviously a newbie. He did not understand my issue and did not seem to be familiar with the system he was using enough to extract the information that I requested. I tried the friendly approach and playfully asked him if he was new. He turned sullen and rude almost immediately. I was not trying to be offensive, just trying to make him more relaxed so he would be able to assist me better. As a customer, I should not have to resort to this in order to get the service I deserve. I would like to recommend a refresher training for the agent in customer service skills so other customers won’t have to put up with him surly attitude and poor system and product knowledge.

I saved the best for last. The second time I called, I was assisted by an agent named Wali (ID 3705). He was helpful and informative. He was able to answer all my enquiries in a satisfactory manner and we even managed to have a nice chat together. He sounded confident and was efficient to go thru the system while explaining everything to me. Speaking to him was a pleasant experience and I can only hope that other agents would be able to live up to his standards. Please convey my sincerest gratitude to him for being such a good sport while doing his best to assist me. I hope the management team will recognize his effort and award him accordingly.

Warm Regards,

Shareen Saleh

Customer Service Representative | Microsoft Customer Service Australia and New Zealand

(AU: 13 20 58 | NZ : 0800 800 004


Birthday Weekend rocks! Thank you, baybe!

>> Monday, November 17, 2008

So, I started out being really depressed about my birthday. The one day in a year to see if people appreciate me for the things I've done 355.25 days for the rest of the year... My hubby knew how upset I was and tried very hard to make me happy. I mean, he's a great guy... not the most romantic person on earth but when he tries to be romantic it's so sweeeett.... Even tried to surprise me a with a really mushy birthday card, which is saying something since we've known each other for 10 years now and it's not easy to surprise each other anymore heh! I'll get some photos of the card to upload later.

So for the weekend, we dropped off Syakirah at his mother's and went out to celebrate my birthday. We watched Quantum of Solace at GSC Mid Valley, the 9.30pm show. Oh, but before that, he bought me birthday gift. It was a choice of a purse and a perfume, so I chose perfume. I can get cheap knock-offs for purses at Danau Kota or Cheras Downtown, but the fake perfumes don't smell as nice, do they? He got me Vera Wang's Princes..

It smells a lot like my old Sui Dreams by Anna Sui. It smells like vanilla. Mmm yummy!

Met up with my sister and her BF, Farah and Erfan, later to go to Danau Kota to get me my cheap knock-off purse muahahaha! I actually bought 2!! Woops! In my defence, the first one was a fluke. The second purse I got was a pink Anna Sui purse, a bit too girlish for me but hey!

Pardon the quality of the images. I forgot to snap the pictures myself and had to have Baybe emergency-MMS them to me. No Cybershot technology was used and therefore I cannot be held liable for the quality of the pics hehe..

Later we went to makan at Steven's Corner. My stomach was still on Daylight Savings Time so I could only barely eat my nasi lemak sotong goreng. We were pigging out on fries, toasted read and baked beans as well. At 2.30 am in the morning??!!! Ahhh, the glory days of my lost youth...

Thank you for making me happy, Baybe. Love you much!!!

Next up, 2nd honeymoon trip to Cameron Highlands next week. Wheee!!!


Syakirah's First Haircut

>> Tuesday, November 4, 2008

My little girl's first haircut. It seems like only yesterday I was pregnant and sick, bent over throwing my guts up in the bathroom. Now she's almost 18 months old and smart as heck. Mama loves you, sweetheart!!!

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Today's Catchphrase is "Sleep Deprived"

7.55 am

I am so sleep deprived it's not even funny. I am running on autopilot mode at the mo'. My brain is a big ball of mush. And there's no new Heroes episode to look forward too!!

I barely have a couple of hours sleep last night. It was just one of those nights where the baby just wouldn't sleep. At least my hubby gets to sleep in today cause it's his day off. I have to drive to work in the unGodly hours of the wee morning with my eyelids barely opened, trying not to run into a ditch somewhere. I miss working afternoon shifts *sob*

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